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Return and Refund Policy
We do not accept returns or offer refunds, exchanges or replacement orders for buyer’s remorse, purchasing the wrong size or quantity, entering an incorrect or undeliverable address, refused or unclaimed delivery, or stolen packages. Due to the fact your items are being custom made especially for you, in the chosen design and size you specifically selected [ ALL SALES ARE FINAL ] unless your order qualifies for our 30 Day Buyer Protection Guarantee. Team Climate Action reserves rights to refuse returns at its sole discretion.
For full details on our Return and Refund Policy and 30 Day Buyer Protection Guarantee click here.
30 Day Buyer Protection Guarantee
In case of Shipping Delay, or Lost Package:
Sorry if your package is delayed. For up-to-date information about shipping service disruptions see the USPS Service Alerts page. Please allow a little extra time for packages experiencing a delay due to a service disruption. We work hard to meet our delivery estimates with each order, however if your order has not arrived within a week or two of the estimated delivery time, please submit a claim but no later than 30 days after the estimated delivery date. If your order is lost in transit, we will cover the cost of printing and shipping a rush replacement order.
In case of Damage, Defect, Misprint, Wrong Item, or Wrong Size:
Our apologizes for the mistake. If your order arrives damaged, defective, misprinted, with the wrong item or wrong size, we will cover the cost of printing and shipping a rush replacement order. Please submit a claim within 30 days after the product is received.
How DO I Report A Problem?
Step 1) Submit a Support Ticket with the following:
A) Your order number
B) A description of the issue
C) Photos clearly showing the damage, defect, misprint, wrong item or wrong size
+ For a wrong size shirt, include:
D) Photos showing the wrong size using a measurement tape to show: i) shirt length, ii) 1/2 chest width, and iii) sleeve length
+ For a wrong item or wrong size received, also include:
E) A photo showing the packing slip listing the wrong item or wrong size
It is always best to include all the above details with your initial problem report to avoid delays and missing the submission time limit.
Step 2) Submissions are reviewed and eligible claims deemed an error on our part are covered at our expense.
Step 3) Upon approval of your claim, your order will be replaced and rushed out for shipment. If there is no inventory available and we are unable to replace the order, we will provide a full refund back to the original form of payment you used, including shipping.
